Returns & Refunds
Your satisfaction matters to us.
At Eiko Naturals, we want you to love what you receive. If something isn't right, we're here to help with a simple and hassle-free returns and refunds process.
Request a Return
For a Happier You ♡
Easy Returns
Simple and quick process
Safe & Secure
Hassle-free refunds
Pickup Support
We'll arrange pickup if needed
Dedicated Support
We're here to help
Our Returns Policy
We accept returns for products that are damaged, defective or incorrect items delivered to you. Since we deal with food products, we cannot accept returns for change of mind or personal preference.
Damaged Products
If the product is damaged during delivery
Incorrect Items
If you received a different product
Defective Products
If the product is defective or unsafe to consume
Please ensure the product is unopened, unused and in its original packaging (with all labels and seals intact).
How to Return a Product
Raise a Request
Log in to your account and request a return
Share Details
Tell us the reason and add photos if needed
Pickup / Drop
We'll arrange a pickup or guide you to drop
Refund Processed
Once we receive and verify, your refund will be processed
Refund Timeline
Once we receive and inspect the returned product, refunds will be processed within 5-7 business days to your original payment method.
Trust
Keeps Us
Going ♡
Non-Returnable Items
- Opened or used food products
- Products without original packaging
- Items damaged due to improper storage by the customer
- Products purchased during special clearance sales (unless defective)
Need Help?
Our support team is always here to assist you with any return or refund queries.
Contact Support
100% Natural
No harmful chemicals
Premium Quality
Sourced with care
Pan India Delivery
Freshness at your doorstep
A Healthier Tomorrow
For you and your family