Our Story
Wholesome food for a healthier, happier you.
At Eiko Naturals, we believe that good food has the power to create a better tomorrow. Our journey began with a simple idea — to bring natural, nutritious and high-quality food products to every home.
Shipping & Delivery Policy
Transparent, reliable and secure fulfillment from our kitchen to your doorstep across India.
1. Processing & Timelines
Dispatch
Within-State
1 Working Day
Out-of-State
3–4 Working Days
- Order Processing: Orders are processed and dispatched on regular working days upon confirmation and payment.
- Holidays: Sundays and National Holidays are non-working days; orders are processed on the next working day.
- Shipping Charges: Calculated based on total package weight and destination PIN code, displayed during checkout.
2. Customer Details Required
Accurate InfoCustomers must provide accurate and complete details while placing an order:
- Full Name: Customer's complete legal name.
- Complete Delivery Address with PIN Code: House/Flat No., Building/Street, Area/Locality, City/Town, State, and PIN Code.
- Contact Number: Reachable mobile number for delivery coordination.
- Email Address: Valid email for confirmation and dispatch updates.
3. Tracking & Partners
Live Tracking- Tracking Information: Once dispatched, a tracking ID or tracking link will be provided to monitor live shipment status.
- Delivery Partners: Shipped through designated courier partners subject to their operational network, routes, and conditions.
- Delivery Confirmation: Considered completed once delivered to the address provided or confirmed by the carrier.
4. Delays & Support
Assistance- Delivery Delays: May occur due to weather, courier operations, transit disruptions, government restrictions, or incomplete address details.
- Incorrect Details: Delays, failed deliveries, or returns caused by incorrect info remain the customer's responsibility.
- Undelivered Orders: If not received in the expected period, contact us with your Order Number & tracking info for immediate resolution.